Conflict management

Duration :

2 days (14 hours)

Profiles :

All employee working for transport (bus, train, tram), hospital (emergency service, ambulance service), intervention structures (firefighter, police, security agent)

Objectives :

  • Being able to stand firm and attentive to a aggressive behavior
  • Managing physical or verbal aggression
  • Getting out of a crisis
  • Calming and defusing tensions in the actions of a third party
  • Identifying the beginnings of conflicts
  • Deploying behavioral and emotional management techniques
  • Being able to confront a situation with bare hands

Program :

  • Stress management
  • Increase your vigilance
  • Means for reducing internal tensions
  • Communication techniques
  • Developing a positive attitude
  • Decoding situations
  • Self-defense techniques (option)

Method :

  • Theoretical and practical analysis
  • Practice
  • Self-defense techniques against all types of attacks
  • Courses, presentations, role-plays, practice