Conflict management
Duration :
2 days (14 hours)
Profiles :
All employee working for transport (bus, train, tram), hospital (emergency service, ambulance service), intervention structures (firefighter, police, security agent)
Objectives :
- Being able to stand firm and attentive to a aggressive behavior
- Managing physical or verbal aggression
- Getting out of a crisis
- Calming and defusing tensions in the actions of a third party
- Identifying the beginnings of conflicts
- Deploying behavioral and emotional management techniques
- Being able to confront a situation with bare hands
Program :
- Stress management
- Increase your vigilance
- Means for reducing internal tensions
- Communication techniques
- Developing a positive attitude
- Decoding situations
- Self-defense techniques (option)
Method :
- Theoretical and practical analysis
- Practice
- Self-defense techniques against all types of attacks
- Courses, presentations, role-plays, practice